Supply Chain Visibility – Best Practices to Delight Today's "Modern" Customers

Posted by Andy Simmons

Everything we buy these days - a tube of toothpaste from Amazon, a TV from Best Buy, or a drone from Walmart - comes with alerts: “Your Order has Left the Warehouse!” or “Your Purchase is on its Way!”, and of course emails with estimated delivery times usually from both the supplier and the carrier.  It is what we’ve all become accustomed to and it’s part of the retail phenomenon called the “Amazon effect.”

  • Well, what if you instantly knew details on the location, arrival, and departure time of everything your own company shipped at every step of its journey from you to your customer?
  • What if this could all happen automatically, with no human intervention, as if “by magic?”
  • What if something becomes delayed at any step of the way you would be automatically notified, and a revised schedule immediately created?
  • What if this could happen with every single order, every single time, no matter where in the world it was going, no matter who the logistics parties were, day or night?
  • Wouldn’t your customers be thrilled if they were automatically alerted to any adjustments in their delivery expectations?

With Amber Road’s Global Trade Management (GTM) software there really is no excuse anymore for this to not be the standard practice in the industry globally.  And for Amber Road’s clients utilizing our Export Management and Supply Chain Visibility solutions, it is an everyday advantage.

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Topics: Performance Management Reporting, Integrated Service Provider Network, Order and Shipment Visibility

Supply Chain Control Tower: What is Old is New Again

Posted by Ty Bordner

The concept of a supply chain control tower has been gaining momentum over the past year. A control tower is a single command center for visibility, decision-making and action, based on real-time data. According to Capgemini Consulting “A supply chain control tower is a central hub with the required technology, organization and processes to capture and use supply chain data to provide enhanced visibility for short and long term decision making that is aligned with strategic objectives.” (Capgemini Consulting, “Global Supply Chain Control Towers” May 2011)

It’s also a new name for a concept that has been around for a while: 4PL. Companies are increasingly realizing that supply chain must become a core competency, and taking on the 4PL role offers them the ability to accelerate collaboration and achieve higher levels of performance. The control tower represents the common processes that are enabled by cloud-based technologies, such as  configuring a set of services to business units and trading partners across a supply network. These services start with basic plumbing ‑ collect and aggregate all orders, shipments, inventory and status.  This information is linked to other enterprise systems to provide global visibility, then transformed to become the input for supply chain execution solutions.

 

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Topics: Global Trade Management Software, GTM Best Practices, Global Trade Management, Supply Chain Visibility, Integrated Service Provider Network

New eBook: "Three Ways You're Throwing Away Money in Your Global Supply Chain"

Posted by Emily Thornton

Today, the benefits of sourcing from low-cost countries and selling into new foreign markets are driving the vast majority of enterprise-class companies to go global. However, this globalization has led to increasingly complex supply chains with longer lead times, more pipeline inventory, and the need to control downstream and upstream logistics.

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Topics: Supply Chain Visibility, Integrated Service Provider Network, Order and Shipment Visibility

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